FAQ

Zerqua specialises in aquarium and terrarium equipment and supplies: tanks, filters, lighting, heating, substrate, décor and accessories for fish and reptiles. We do not sell live animals or fish.

We ship across the United States, United Kingdom, Europe, Australia and Canada. If you're unsure whether we deliver to your area, email us before ordering.

Orders are processed within 1 to 2 business days. Delivery typically takes 7 to 15 business days depending on your location and customs. You'll receive a tracking link by email as soon as your order ships.

Yes. Shipping is free on qualifying orders above the threshold shown in your cart and at checkout. Smaller orders have a flat shipping fee calculated at checkout.

Enter WELCOME10 in the discount field at checkout to get 10% off your first order. The discount applies before shipping and taxes.

We offer a 14-day return window on unused items in their original packaging. See our Refund Policy for full details.

Yes, if you're quick. Email us within 24 hours of ordering and we'll do our best to change or cancel it before it enters processing. After that we may be unable to make changes.

Email support@zerqua.store within 48 hours of delivery with your order number and a clear photo of the issue, and we'll arrange a replacement or resolution.

We accept PayPal, Klarna and all major credit and debit cards. Every transaction is processed through Shopify's secure, encrypted checkout.

Once your order is dispatched, we email you a tracking link so you can follow it to your door.

Definitely. Our range is hand-picked by keepers and we publish free beginner guides on our blog. If you're not sure what you need, email us and we'll point you to the right gear.

Absolutely. Email support@zerqua.store with details of your setup and a fellow keeper will help you pick the right gear, before and after you buy.